Terms and Conditions

By confirming a booking or allowing the service to begin, the customer agrees to the terms below.

1. 1

   Cleaning Objective

   Our cleaning helps remove dust, hair, dust mites, dirt and certain stains from fabric or leather.

   We cannot guarantee that every stain will be completely removed or that the item will look 100% like new.

   Results depend on the material, type of stain, how long it has been present and any previous treatment used.

2. 2

   Cleaning Method

   We use a wet-cleaning method and suitable mechanical equipment to help remove dirt.

   The fabric may remain damp after cleaning and will need time to dry.

3. 3

   Drying Process

   Fabric usually takes around 2 to 4 hours to dry. Actual drying time depends on the material, weather, ventilation and the condition of the item.

   Use a fan or open the windows to improve air circulation.

   An air conditioner may be used in Dry or Fan mode.

   Do not use, cover or store the item until it is fully dry.

4. 4

   Cleaning Solutions

   We use quality cleaning solutions selected according to the type and condition of the fabric.

   Yellowbee is not responsible for damage caused by cleaning products supplied or specifically requested by the customer.

5. 5

   Fabric Risks

   Some fabrics may be delicate and could fade, shrink, wrinkle, tear or become damaged during cleaning.

   If a risk is found, our technician will explain it before proceeding. The customer may choose to continue or cancel the cleaning of that item.

6. 6

   Existing Stains and Damage

   Old stains, discolouration, worn areas, weakened fibres and marks caused by previous chemical treatments may be permanent or irreversible.

   Please tell us about any known stains, damage or previous treatments before cleaning begins.

   Yellowbee is not responsible for pre-existing damage or changes.

7. 7

   Inspection and Complaints

   Please inspect the item after it has dried completely.

   If you notice remaining odour, dirt or an area that was missed, contact us within 24 hours after the service is completed. We will review the issue and respond as soon as reasonably possible.

8. 8

   Re-clean Guarantee

   Valid complaints reported within 24 hours will be reviewed by Yellowbee.

   Where appropriate, we will re-clean the affected area at no extra cleaning charge. A re-clean does not guarantee that every stain, odour or permanent mark can be completely removed.

9. 9

   Damage Claims

   Any damage claim must be reported within 24 hours after the service and must include clear photos and relevant details.

   All claims are subject to investigation. If our investigation confirms that damage was caused by our negligence, any repair, replacement or compensation will be assessed based on the circumstances and subject to applicable law.

   Damage claims are up to RM500.